Running a homeowners association community isn't an easy job.
Picture this:
You need to prepare the month's HOA dues invoices and send them to all the 2,000 households in your community. It's a tedious, time-consuming job that you'd rather not do, but what options do you have?
With an HOA owner portal, your job will be reduced to hitting a few clicks on your computer and effectively executing in seconds something that would previously take you several hours to complete.
There's a lot more you can achieve with an owner portal. Read on for insights.
Simplified Communication Management
Open and transparent communication is at the heart of every successful homeowner community.
An owner portal streamlines communication in a community. Where newsletters, emails, and social media groups were the order of the day as far as exchanging information is concerned, a portal removes all the inefficiencies that come with those channels. An HOA manager can publish a note on the portal, which will immediately be visible to everyone who has access to the portal.
Portals also have features that allow residents to file complaints, raise maintenance requests, issue feedback, and perform other communication-related tasks.
Payment Automation
Living in an HOA community comes with certain expenses. Homeowners must pay an HOA fee and other dues every month or as otherwise required.
From cash to money orders and checks, there isn't a shortage of methods that an HOA community can use to collect money from homeowners. However, these methods, while effective, introduce significant inconveniences.
Digital payments are the way to go, and the owner portal takes these payments to the next level. The portal can send invoices and payment reminders while providing processing capabilities that allow owners to set up automatic payments.
Online Voting
HOAs are democratic societies with bylaws that govern them. Some issues require the residents to take a vote before they can be implemented. For instance, if there's a need to adjust a certain policy, such as allowing rentals in the community, the members will typically be required to vote on the issue.
Owner portals digitize the voting process, effectively reducing the time and effort required to conduct the process. Association managers will only need to set up a poll on the portal, and every homeowner will have an opportunity to vote from wherever they're in the world.
Enhanced Data Protection
Using third-party service providers to handle the affairs of the community comes with a risk of data breaches. We have seen email service providers compromised and confidential information leaked online.
Although an in-house owner portal still faces cyber threats, it gives you greater control over your security measures and consequently, your data. HOA members will have greater peace of mind knowing they're using a safer, more secure system.
Invest in an HOA Owner Portal
An HOA owner portal might seem like a luxury, but it's a vital investment for any association community. It streamlines communications, automates payments and accounting, and overall improves the satisfaction of the residents.
It's time to invest in one, and PMI Hudson can help. As a full-service real estate management company, we have state-of-the-art technology to help HOAs in the Hudson Valley area leverage the power of owner portals.
Tell us your needs and our experts will provide a solution.
